Frequently Asked Questions
Terms and Conditions
How do I cancel my appointment?
When you book your appointment you will receive an email confirming your booking. On that email there is a link which will allow you to cancel or re-schedule your appointment. This must be 48 hours prior to your booking, otherwise you may be charged a £20 cancellation fee.
I have paid for my Treatment but I need to cancel
If you need to cancel your appoitnment, please consider if you are able to reschedule your appointment, this can be done via the confirmation email.
Can I reschedule my appointment?
Yes - you can change your appointment up to 48 hours prior to your original appointment, you can change your appointment via the original confirmation email using the reschedule link. or you can contact me directly.
If I have paid for prepaid treatment and I have received a birthday treat email, can I claim £10 off my treatment?
Unfortunately you are only able to claim a maximum discount of £5 off per treatment
Will I been seen earlier, if I arrive earlier?
I may be with a client prior to your appointment, so it's best to arrive at the time booked. Please note, I do not have waiting room facilites.
Is there a cancellation charge?
If you cancel before your appointment date. There is no cancellation charge.
What do I need to wear?
If you could wear something light and loose that would be great. Towels are used for treatments.
What do I need to bring?
Please bring a bottle of water with you, you may require some after treatment.
What do I need to do prior to the treatment?
Please ensure you have completed your consultation form prior to the treatment. As this helps me to be prepared before meeting you.
What is Emmett Therapy?
Can I buy Gift Vouchers?
Yes - Gift vouchers are available to buy online, Click here to buy a Gift Voucher
Can I get change if I have over paid by using a gift voucher.
Change is not available when using a gift voucher, but the remaining credit can be put towards your next treatment, or you can pay using a combination of gift vouchers and cash/card
How long are Gift Vouchers valid for?
Gift Vouchers are valid for 1 year from the date they are received.
What if I decide to cancel my membership
That is fine, no problem, you can cancel your membership at anytime, all I would ask is that you give me 5 days notice to cancel the direct debit. You will be able to still have treatment for the discounted rate until the end of the paid month.
When does the Direct Debit come out of my account?
The subscription is set up to for the 1st of each month. Payment will be taken up to 7 days later.
Am I limited to the type of Treatment I have?
No you are not limited at all, the packages are based by time. At the beginning of the Treatment you can specify whether you want to have a Sports Massage, Hollistic Treatment, Emmett Therapy......
How many treatments can I have?
As long as your subscription is live, you can have unlimited treatments at the discounted price.
I have subscribed to the membership, I have just received an email saying I have a £5 discount because it's my birthday, can I get a further discount?
As much as I would love to give you the discount on top, unfortunatley I cannot offer you further discount.
When you say immediate family, who is included?
The Membership is included for family members who live with you in your household.
What does the Membership offer?
I offer a Membership which anyone can subscribe to. 2 Options are available to subscribe to my membership which gives you £10 off my rrp:
If I have just set up my subscription, can I book to have discounted massage before the 1st?
Yes, I will be able to see that you have set up your subscription, so please go ahead and book your discounted treatments as a 'Member' Treatment.
Can I book more than 1 treatment?
Yes you can, you can book treatment online as far as the calendar will allow you to. If you wish to book further in advance or on regular basis, just let me know and I can book them in for you.
How do I pay for the £5.50 Subscription?
£5.50 Subscriptions can only be paid monthly by a subscription. Click here to find out more about subscriptions
How can I pay for the Treatment?
I am happy to take cash but to help me keep the risk to a minimum, payment is prefered by contactless payment, I can take the following:
Where are you based?
I have a treatment based in Marden Kent. I live on the main road which goes through Marden. Marden Train Station is about 5 minutes walk from my Treatment Room.
Do you do home visits?
For Sports or Hollistic Massages I am unable to offer home visits, the time taken to travel, unload the couch, set up, do the treatment, pack up and travel home is not cost effective. But I am able to do home visits on request for Emmett Therapy Treatments, as a couch would not be required and set up minimal. Please contact me directly if you would like an Emmett Therapy Home Visit.
Do you treat clients actually in your home?
No, I have a Treatment Room at the bottom of my garden. When you arrive at my house go to the side gate and ring the door bell. I will meet you and we will walk down to the Treatment Room.
Do you have a toilet I can use?
I do not have toilet in the Treatment Room. So if you can make sure your are 'OK' prior to your treatment, that would be great. If you really need to use it, toilet facilites are available upstairs in my home.
Do you have wheelchair access?
Yes, I do have wheeelchair access to the cabin, but please note I am unable to provide toilet facilites.
I think I have sprained or strained my joint....what do I do?
Most sprains and strains can be treated at home without seeing a GP.
What is the difference between and strain or a sprain?
- A sprain is where you have twisted or torn the ligament. This is most common in the ankles, wrist, thumbs, knees
How can I treat a sprain or strain?
For the first 4 days you can follow RICE Therapy, this will help to bring down the swelling and support the injury:
How long will it take for a sprain or strain to heal?
Most strains sprains may take up to 2 weeks to feel better.
My joint is still not quite right, when should I go and see a Sports Massage Therapist?
If it has been over 2 weeks and your GP confirms you have a sprain / strain, massage may help to break down the scar tissue and improve blood flow around the joint.
What do I need to wear?
Please wear loose comfortable clothing to your appointment. Towels will be used. If you are having a treatment on your legs, you can wear/bring shorts with you.
What do I need to bring?
Please bring a bottle of water with you, as you may require a drink after your treatment.
Do I need to complete the consultation form? Even though I completed a paper one before?
Yes - Whether you are a new client or if you have previously had a treatment before and you have only completed a paper form. An online consultation form must be completed. This form helps me to prepare prior to your appointment and it saves time during the appointment. So I can spend more time treating you.
I can't make my appointment, can I reschdule?
Yes you can reschedule. If you go to the original confirmation email, you will see a reschdule link, you can rearrange your treatment day/time
I need to cancel my appointment, will I be charged?
No, if you need to cancel you appointment at short notice, please go to the original email confirmation where you will be able to cancel your appointment.
I forgot to attend my appointment!
I will text you to let you know that your missed your appointment. You may be asked to pay a cancellation fee of £20, this fee will be invoiced to you. Any future appointments booked will be cancelled by me until the outstanding fee is paid.
I am a member of Health Shield, can I claim your treatments?
Yes you can claim you money back for my Treatments. The qualifications I have meet Health Shields criteria.
How do I book an appointment if I am a Health Shield member?
You can book your appointment through my website as usual. If you let me know you are able to claim your treatment back. I will give you access to be able to download/print your reciept which you will be able to submit to Health Shield.
COVID - 19
Do I need to wear a facemask?
While we are asked to conform to the Tier system you will be required to bring a face mask with you. You do need wear it when you enter the cabin.
Do I need to complete the COVID-19 pre screening form?
Yes, you will be emailed this form prior to your appointment, please complete this form online to ensure I am keeping my Treatment Room as COVID-19 safe as I can.
Do I need to let you know my temperature?
No, I will take you temperature when you arrive.
Tier 1 - Are you open?
In accordance to the Government Guidelines - Yes I am open, I will be able to offer 30 min and 45 minute Sports, Hollistic Massage & EMMETT Therapy. You can book an appointment online
Tier 2 - Are you open?
In accordance to the Government Guidelines - Yes I am open, I will be able to offer 30 min Sports, Holistic Massage & EMMETT Therapy for members and non-members. You can book an appointment online
Tier 3 - Are you open?
In accordance to the Government Guidelines - I will be able to offer Treatments, but in the interest of keeping myself and my family safe, I will be limiting the Treatment to 30 minutes. I will be able to offer Sports Massage and or EMMETT Therapy for members and non-members.
What is the new procedure?
Yes there are a few changes:
What will you do to help keep your clients safe?
What will happen if you find out that you need to self isolate
If myself or my family start to show signs of COVID-19 all booked appointments will be cancelled/reschduled by email (or by phone if the client does not have an email address)
Will you be wearing a facemask?
I will have the delight in wearing a compliant facemask and visor. I do apologise if I start to sound like Darth Vadar!