FAQs - The Appointment
What do I need to wear?
Please wear loose comfortable clothing to your appointment. Towels will be used. If you are having treatment on your legs, you can wear/bring shorts with you. If you are booked to have an EMMETT Treatment, this can be conducted through light clothing. i.e T-shirt, thin trousers. Please avoid wearing jeans as they can sometimes be a bit too thick.
Will I been seen earlier, if I arrive earlier?
I may be with a client prior to your appointment, so it's best to arrive at the time booked. Please note, I do not have waiting room facilites.
What do I need to bring?
Bottle of Water - You may require a drink straight after your treatment.
Gift Voucher - If you have been given a gift voucher to pay for your treatment, you can use the voucher code when you book the appointment online - If you have any problems using the voucher online please bring the voucher with you. If the voucher is on an email it's fine to show me the email on your phone, you do not need to print it.
How do I pay for the Treatment?
New Customers - Payment details will be requested to make a booking, but no payment will be taken until after the treatment to ensure all discounts are applied
Existing Customers - You have the option to give payment details which can be collected at the time of the booking, but no payment will be taken until after the treatment, to ensure I can apply any discounts before paying.
Other Payment Methods:
- Contactless Card Reader is available in the Treatment Room
- Paypal - email@example.com
- Paypal - Scan - Pay - Go (A QR code is available in the Treatment Room)
- If you are a member, I can request payment in the same way I collect the monthly subscription (via Gocardless)
Do I need to complete the online consultation form, Even though I have previously completed a paper form before?
Yes - Whether you are a new client or if you have previously had a treatment before and you have only completed a paper form. An online consultation form must be completed before you attend your appointment. This form helps me to prepare prior to your appointment and it saves time during the appointment so I can spend more time treating you.
You will find a link to the online consultation form on the email which confirmed your booking, and on the reminder email which is sent to you two days prior to your appointment. You will be asked to update your consultation form every 12 months.
I now can't make my appointment, can I reschedule or cancel?
Yes you can. If you go to the original confirmation email, you will see a 'reschedule' link, you can rearrange your treatment to a different day/time which suits you better or you can cancel your appointment using the 'cancel' link on the confirmation email.
I need to cancel my appointment, will I be charged?
If you need to cancel your appointment 48hrs before your treatment, please go to the original email confirmation where you will be able to cancel your appointment. Please can you try and cancel your appointment as soon as you know you are unable to attend, so other clients can have an opportunity to book.
If you have to cancel on the day of your treatment you may be charged a £25 cancellation fee, as I will have little opportunity to try and find another client to fill your time slot.
I forgot to attend my appointment, will I be charged?
I will text you to let you know that your missed your appointment. You may be asked to pay a cancellation fee of £25, this fee will be invoiced to you. Any future appointments booked will be cancelled by me until the outstanding fee is paid. (It's very frustrating waiting for a client who doesn't show up)
Is massage painful?
Pressure is used when massaging and some clients may find it uncomfortable, but feedback must be given to the therapist if the pressure does become too uncomfortable. I try to treat my clients where the pressure is what I would call 'grateful pain'.
Where are you based?
I have a treatment based in Marden Kent. I live on the main road which goes through Marden. Marden Train Station is about 5 minutes walk from my Treatment Room.
When you book your treatment you will receive and email confirmation, on there you will receive further information about where to park, where to go when you reach my address... etc.
Do you treat clients actually in your home?
No, I have a Treatment Room at the bottom of my garden. When you arrive at my house go to the side gate and ring the door bell. I will meet you and we will walk down to the Treatment Room.
Do you have wheelchair access?
Yes, I do have wheelchair access to the cabin, but please note I am unable to provide toilet facilites.
Do you have a toilet facilities?
I do not have toilet in the Treatment Room. So if you can make sure your are 'OK' prior to your treatment.
Do you do home visits?
For Sports or Hollistic Massages I am unable to offer home visits, the time taken to travel, unload the couch, set up, do the treatment, pack up and travel home is not cost effective. But I am able to do home visits on request for Emmett Therapy Treatments, as a couch would not be required and set up is minimal. Please contact me directly if you live in or around Marden and would like an Emmett Therapy Home Visit.
I am a member of Health Shield, can I claim your treatments?
Yes you can claim your money back for my Treatments. The qualifications I have, meet Health Shields criteria.
How do I book an appointment if I am a Health Shield member?
You can book your appointment through my website as usual. If you let me know during your appointment you are member of Health Shield. I will give you access to be able to download/print your receipt which you will be able to submit to Health Shield to claim your money back..
The feedback I have received from members is very positive and it is a very quick and simple process.