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FAQs

Updated: Jan 14

Here are the main Frequently Asked Questions I get asked when clients enquire about when they book and appointment.


The Appointment

Do you do home visits?

For Sports or Holistic Massages I am unable to offer home visits, the time taken to travel, unload the couch, set up, do the treatment, pack up and travel home is not cost effective. But I am able to do home visits on request for Emmett Therapy Treatments, and Scar Massage as a couch would not be required and set up is minimal. Please contact me directly if you live in or around Marden and would like an Emmett Therapy or Scar Massage Home Visit.

Where can I park?

I live next door to Marden Memorial Hall, the Parish Clerk has kindly agreed for my clients to park in the Car Park during their Treatment.

I have just booked for the first time, so do I need to complete the online form?

Yes, please complete the online consultation form, this form allows me to prepare for your Treatment.

You will find a link to the online consultation form on the email which confirmed your booking. You will be invited to update your consultation form every 12 months.

I have already had a Treatment with you, so do I need to complete the ‘Reason for visit’ form?

If you have rebooked to see me again to deal with original problem, you do not need to complete the form. If you have booked for a different problem, then please complete the form.

Can I save money if I buy Treatments in Bulk?

Yes - I do offer Treatment packs where if you buy 4 treatments, you can save £20.  Please have a chat with me when I next see you.

Do you offer a Membership package?

Yes - I do offer a membership package, where you receive £10 off all of your Treatments.  Treatments are unlimited and you can cancel at anytime.  Just let me know you are interested and I will send you further information.

Do you sell Gift Vouchers?

Yes - Gift Vouchers are available to buy online, you can buy them and print then off ready to add to a card, or if you are not planning to see the recipient, you can email the voucher straight to them.

Do you have wheelchair access?

I do have limited wheelchair access, please contact me directly to discuss further.

Will I been seen earlier, if I arrive earlier?

Please arrive at the time booked, I do not have a waiting room and I may still be with a client if you arrive early.

Which doorbell should I press?

As you come down the path you will see the side gate with my Business Logo on the gate. To the right of the gate is the doorbell you need to use. I will meet you there and escort you to the Treatment Room located at the bottom of the garden. Please do not ring my front door bell, as this confuses the dog and my husband.

What do I need to wear?

If you are having a massage, towels will be provided.  If you know you are having a treatment on your legs, it may be useful to bring or wear shorts.

What do I need to bring?

Some clients may require water after their Treatment, so please bring some water with you.


If you have been given a gift voucher and have had problems using it when booking your appointment, please bring the certificate with you and I can credit your client profile. It does not have to be printed if you have the email on your phone.

Will the Treatment hurt?

Muscles will be manipulated during the Treatment and it may cause discomfort, but many of my clients would agree to calling it ‘grateful pain’.

How do I pay for the Treatment? Can I pay by Cash?

A £25 deposit is required when booking online for the first time.  After the Treatment, payment can be made with the same card, after any discounts have been applied.


Here are other payment methods


If you prefer to pay by cash as a returning customer, you will be able to 'skip' to pay the deposit and then you will be able to pay by cash after the Treatment.

I now can't make my appointment, can I reschedule or cancel? (More than 48 hours notice)

If your appointment more than 48 hrs away, you are able to reschedule or cancel your appointment by going to your confirmation email, there you will find links to reschedule or cancel your appointment. (You will not be charged any cancellation fees)

I now can't make my appointment, can I reschedule or cancel? (Less than 48 hours notice)

As you can appreciate, this gives me little time to find another client to fill your time slot. So there is a fee of £25, when means the deposit paid now becomes non refundable.

I forgot to attend my appointment, will I be charged?

I will text you to inform you about your missed appointment. As you can appreciate, I have been given no time to find another client to fill your time slot. So there is a no show fee of £25, when means the deposit paid now becomes non refundable.

Do you treat clients actually in your home?

I have a Treatment Room which is located the bottom of my garden. I will greet you at the gate and escort you to the Treatment Room on your arrival.

Do you have a toilet facilities?

I do not have toilet facilities in the Treatment Room, so please make sure you are OK before you arrive.

I am a member of Health Shield, can I claim for my treatments?

Yes! If you are a member of Health Shield my qualifications do cover you to have Treatments with me.  Just book your appointment online.  When you arrive for your treatment just mention you are a member of Health Shield and I can arrange for you to have access to your receipt which you can download/print and use to claim the full cost of your Treatment.






Gift Vouchers

Can I get change if I have over paid by using a gift voucher.

Change is not available when using a gift voucher, but the remaining credit can be put towards your next treatment, or you can pay using a combination of gift vouchers and cash/card

How long are Gift Vouchers valid for?

Gift Vouchers are valid for 1 year from the date they are received.

Can I only buy your Gift Vouchers online?

Yes, it is the quickest and most convenient way to obtain vouchers.

Can I send the Gift Voucher straight to the recipient?

Yes, you can buy the gift voucher online and email voucher to the recipient directly.




 
 
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